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Contact

Write to us here, or to support@tailwindtrader.com — both reach the same mailbox.

We answer within one working day · Cerci Ventures GmbH, Berlin

You get a confirmation by e-mail the moment your message arrives, with a reference you can quote. If no confirmation turns up within a few minutes, the address may have a typo — write to support@tailwindtrader.com directly in that case.

Publishers: see the notice for publishers for what we need in the message. Data protection requests go to the same mailbox either way.
Where the answer and the confirmation go.
For a technical problem, the Windows version and what you did just before it went wrong save us a round trip.

What happens with your message

We process your address and what you write in order to answer you (Art. 6 (1) (b) and (f) GDPR) and keep the correspondence as long as the matter is open, and afterwards for as long as statutory retention duties require. Details are in the privacy policy. Nothing on this page loads from a third party and nothing about you is passed on for advertising.

Postal address

Cerci Ventures GmbH, Berlin, Germany — the full address, the register entry and the managing director are in the imprint.